Equitable Computer Services, Inc.
Equitable Computer Services, Inc. (ECS) is one of the most progressive computer solutions providers in the country. It offers a broad spectrum of interrelated hardware and software services suited to fulfill the ever-increasing demands of today’s fast paced IT market.
ECS was established on February 22, 1973 and has since been at the forefront of innovation across various vertical markets providing turn-key systems, online and batch computer processing, unique products, including dedicated and professional technical support. The company continues to broaden its coverage in software development, systems integration, facilities management, point-of-sale (POS) maintenance services, call center, and technical support services, among others.
Initially created to serve the IT needs of Equitable Bank, ECS is now considered as one of the Philippine’s leading computer service providers. Its superior end-to-end credit card processing and POS maintenance services were instrumental in the phenomenal growth of Equitable Card Network, Inc. (ECN) from 1989 to 2005.
To date, ECS provides outsourced authorization services for the four major card brands – VISA, MasterCard, American Express, and JCB. The company is also one of the few distributors of Hypercom, a leading global provider of electronic payment solutions in the country, and regarded as a pioneer in the delivery of POS services. ECS is poised to become one of VISA International’s certified third-party card service providers. With over 200 highly qualified and trained IT professionals, ECS is committed to provide excellent service to its customers 24 hours a day, 7 days a week. By keeping its workforce abreast of the latest trends and advancements in technology, ECS guarantees to continuously offer top-of-the-line products and unsurpassed service to its valued customers nationwide.
PRODUCTS AND SERVICES
Products
- Hypercom point-of-sale (POS) terminals – offers tabletop and GPRS/mobile models
- Hypercom terminal accessories such as pin pads, POS terminal software, and thermal rolls.
Services
- Application development and programming services
- Systems Integration and Solutions
- Database Administration
- Contact Center services
- Document Scanning and Archiving services
- POS-related services
- POS Helpdesk and Dispatch
- POS Maintenance
- POS Network Infrastructure Design
- POS Network Outsourcing / POS Gateway services
- Merchant Network and Local POS Access Management
- Network Management and Maintenance
- Facilities Management
- Data Center Facility Management
- Technical Management and Support
- Short message servicing (SMS) / Mass Texting Services/Alert Notifications
- Credit card processing
- Card Issuance
- Card Payments Backend Processing
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Equicom Inc.
Equicom Inc. (EI) was registered with the Philippine Securities and Exchange Commission (SEC) in January 2008. EI, formerly one of the business segments of EQUITABLE COMPUTER SERVICES, INC. was incorporated as one separate company for better control, focus and relevance to its market. It was established to undertake the necessary management and infrastructure development appropriate for this business. Thus, the company is geared towards providing computer solutions that gives product integration and quality support.
EI’s aim is to deliver the appropriate computer system and technology needed to sustain the information technology requirements of its clients. By providing quality products and services, EI shall maintain commercial relations with their clients and be its partner towards the objective of business productivity.
EI has been appointed as one of the Authorized IBM Server and Lenovo PC Warranty Service Provider to render warranty services for all IBM and Lenovo products nationwide.
EI has been providing software products and services that support the emerging demand for the virtualization of IT server infrastructure. It has been an active business partner of VMWare.
Products & Services
Product Lines
- Lenovo PC Products
- IBM System xSeries Server and Services
- IBM pSeries
- IBM Storage Products & Services
- VMWare (Virtualization) Technology
- EMC Storage Products & Services
- Hitachi Storage Products & Services
- STRATUS Computers
- IBM Software
- Lotus Products
- Microsoft Products
- Symantec (Veritas) Back-up Management Solutions
Technical Support Services
The company also provides immediate technical support services by providing a detailed project engineer onsite. Hardware service units are also integral to the Service Level Agreement provided by EI.
Maintenance Services
The company provides preventive and remedial maintenance and project management to coordinate all maintenance activities for the client. The company has a service call tracking system to effectively monitor clients’ service call requests.
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Equicom Information Technology, Inc.
Equicom Information Technology, Inc. (formerly Equicom Systems Management Inc.) was established in 1997 initially as a joint venture between Equitable Computer Services, Inc. (ECS) and TELUS Enterprise Solutions International Inc. of Canada. It was created to provide Information Technology (IT) solutions to leading companies and organizations in the Philppines and overseas.
Focusing on telecommunications, insurance, manufacturing and financial service industries, EITI took advantage of its global resources to offer the most innovative and sophisticated solutions to its various clients. While it started off by serving only its parent companies then, the company is now part of the Equicom Group and offers other service-based organizations.
EITI’s success rides on its core strengths: Call Center and Customer Relationship Management solutions, Internet and e-commerce application development, and Document processing services.
Services
Customer Contact Center Solutions
As a pioneer in inshore business process outsourcing, EITI provided crucial services for one of the country’s leading credit card institutions for many years. It is this experience and expertise, which the organization brings to the client, initiating improved efficiency with cost-effective results.
Through EITI, clients may take advantage of a state-of-the-art Call Center system with the company’s own customized Customer Relationship Management (CRM) software application on the desktop, Interactive Voice Response Services, and Automatic Call Distribution. EITI has also integrated Computer Telephony Integration into our environment.
Contact Center Services include:
- Customer Service (Voice and Email Support)
- Telemarketing
- Order Processing
- Billing and Collection
- Phone Verification
- Document Management
- Back room Services
- Development of Phone and Internet Banking solutions
Document Processing Services
EITI uses the latest equipment and print materials to provide document print distribution that conforms to the customer's standards. It can securely transform data into relevant documents, which can be put into the postal system stream faster than any other system.
EITI’s Outsourced-Document-Processing Services include:
- Data Transfer
- Document Formatting and Design
- High Speed Laser Printing
- High Speed Intelligent Mail Processing – (Document collating, folding, inserting, sealing, and franking)
- Manual Letter Shopping
- Direct-to-Envelope Printing
- Gum - Labeling
- Print Supply
- Mail Distribution and Delivery
Indeed, EITI offers a total solution package to its customers - one that encompasses all the key elements of document production. In accordance with the client’s business processes, EITI can provide end-to-end solution where it will manage all aspects of data transfer, laser printing, document assembly, distribution to courier, and other related services.
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Board of Directors
Antonio L. Go
Chairman
Anthony F. Conway
Susan K. Lao
Roberto P. Ang
Corporate Secretary
Nelia V. Carlos
Key Officers
Antonio L. Go
President
Alfred E. Tong
Managing Director
Esther W. Go
Office of the President
Susan K. Lao
SVP and Treasurer
Roberto P. Ang
FVP, Finance & Compliance
Alvin P. Lee Sunga
AVP, Software Development Services
Christoper de Jesus
AVP, Accounting
Office Address
9th Floor, Equitable Building,
262 Juan Luna St.,
Binondo, Manila
Tel no. 242 7146 to 55
Fax no. 241 5972
www.equicom.com
Board of Directors
Antonio L. Go
Chairman
Rene J. Buenaventura
Vice Chairman
Susan K. Lao
Eileen V. de Guzman
Alvin Lee P. Sunga
Roberto P. Ang
Key Officers
Susan K. Lao
President
Alfred E. Tong
Managing Director
Eileen L. de Guzman
Treasurer & AVP, Technical
Ma. Corazon K. Imperial
VP, Sales & Marketing
Office Address
6/F ODC Building
219 Salcedo St., Legaspi Village
Makati City
Directors
Antonio L. Go
Chairman
Rene J. Buenaventura
Vice Chairman
Alfred E. Tong
Susan K. Lao
Alvin P. Lee Sunga
Roberto P. Ang
Corporate Secretary
Key Officers
Alfred E. Tong
President
Susan K. Lao
Treasurer
Office Address
3/F CIBI Building, Mascardo cor. Zapote St., Makati City
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